1. Introduction
NYSA Yashna Pty Ltd (ABN 86 7 02 55 3 268) (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
By using our website at https://nysayashna.online or engaging our professional consulting and business services, you agree to the handling of your personal information as described in this policy.
2. Who we are
We are a professional consulting and business services practice based in Melbourne VIC. We provide advisory, planning, administration and business support services to individuals, small businesses and organisations across Australia.
3. The kinds of personal information we collect (APP 1)
The types of personal information we may collect include:
- Your name, job title and business or organisation name;
- Contact details, such as your email address, postal address and business location;
- Information you provide when requesting a quote, making an enquiry or engaging our services;
- Billing and payment information, handled through secure third-party payment processors;
- Records of communications between you and us, including emails and website enquiry forms;
- Website usage data, such as pages visited, browser type and approximate location, collected through analytics tools.
We will not collect sensitive information (such as health information or details of racial or ethnic origin) unless you have given your consent, or the collection is required or authorised by law.
4. How we collect personal information (APP 3 and APP 5)
Wherever reasonable and practicable, we collect personal information directly from you, for example when you:
- Complete a form on our website, including our quote request page;
- Send us an email to ceo@nysayashna.online;
- Engage us to provide consulting or business services;
- Interact with us at meetings, consultations or professional events.
We may also collect information from third parties where you have consented to that collection, or where it is reasonably necessary for our functions and permitted by law.
5. Why we collect and hold personal information (APP 6)
We collect, use and disclose personal information for purposes including:
- Providing professional consulting and business services to you;
- Responding to enquiries and preparing quotes or proposals;
- Administering accounts, invoicing and payment;
- Meeting our legal, taxation and regulatory obligations as an Australian company;
- Improving our website, services and client experience;
- Communicating service updates that we believe may be relevant to you.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect that use or disclosure, or an exception under the Privacy Act applies.
6. Anonymity and pseudonymity (APP 2)
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website or making a general enquiry. However, we generally need identifying details to prepare quotes, deliver services or issue invoices.
7. Disclosure of personal information (APP 8)
We do not sell or rent personal information. We may disclose personal information to:
- Service providers who assist us with hosting, analytics, email, payment processing and administrative functions;
- Professional advisers, such as our accountants or legal advisers, where reasonably required;
- Government agencies, regulators or courts where required or authorised by Australian law.
Some of our service providers, including cloud and hosting providers, may store data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or is bound by equivalent obligations.
8. Direct marketing (APP 7)
We may use your contact details to send you information about our services that we consider may be of interest. Every marketing communication will include a simple way to opt out. You may also ask us at any time to stop sending you direct marketing material by emailing ceo@nysayashna.online.
9. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; some website features may not function fully if cookies are disabled. Analytics data is used in aggregate form and is not used to identify individual visitors.
10. Government identifiers (APP 9)
We do not adopt, use or disclose government-related identifiers, such as Centrelink reference numbers or Medicare numbers, as our own identifier for individuals, except where required or permitted by law.
11. Quality of personal information (APP 10)
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date and complete. If you believe the information we hold about you is incorrect or out of date, please let us know and we will update our records.
12. Security of personal information (APP 11)
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access limited to authorised personnel, and secure destruction or de-identification of personal information once it is no longer needed for a lawful purpose.
If a data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
13. Access to and correction of your personal information (APP 12 and APP 13)
You may request access to the personal information we hold about you, and request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@nysayashna.online. We will respond within a reasonable period. In some circumstances permitted by the Privacy Act, we may decline a request; if so, we will provide written reasons and information about how you may complain.
14. Complaints and enquiries
If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us:
- Email: ceo@nysayashna.online
- Post: Privacy Officer, NYSA Yashna Pty Ltd, Melbourne VIC, Australia
We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly, and respond with the outcome and any proposed resolution within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via its website at www.oaic.gov.au.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update.
16. Contact details
For all privacy matters relating to NYSA Yashna Pty Ltd (ABN 86 7 02 55 3 268), please email ceo@nysayashna.online. Our registered place of business is Melbourne VIC, Australia.